FAQS

Product Photography FAQs for Amazon & E-Commerce Sellers

Everything you need to know about ordering professional product photography from Artfoxlab: pricing, process, turnaround, Amazon image requirements, and delivery. Can't find your answer? Contact us and we'll be glad to help.

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Getting Started & Process

How do I get started with a product photography order?

Send us your product details and the images you need through our contact page. We review your request, answer your questions, and send a custom product photography quote.

Once confirmed, you ship your products to our Sacramento, CA studio and we handle the rest: planning, shooting, retouching, and marketplace-ready delivery. Get a free quote on our contact page.

How do I send my product to your studio?

After booking, we provide our Sacramento, California studio address and you ship your products directly to us with any carrier.

When the photo shoot and retouching are complete, we ship your products back and deliver your finished images through a private online gallery.

Do I need to be present during the photo shoot?

No. Artfoxlab's product photography process is fully remote and built for Amazon and e-commerce sellers anywhere in the world.

You ship your product, we shoot from your brief, and you review the results in a private online gallery. Most of our 200+ brand clients never visit the studio.

What if my product arrives damaged?

We inspect every shipment on arrival and notify you immediately if anything was damaged in transit, before any photography begins.

The studio is not liable for shipping damage, so we recommend insuring valuable shipments with your carrier.

Do you prepare products before shooting?

Yes. Standard product prep, including cleaning, dust removal, and steaming or ironing apparel, is included free with every photo shoot.

Products that require extensive assembly, such as furniture, should be discussed in advance and may carry a fee.

How will I receive my images?

Through a private online gallery where you can view, comment on, and download your product photos in full resolution.

The gallery stays active for 30 days after final delivery, so download your files promptly or ask us about extended access.

What is the turnaround time for product photography?

Turnaround depends on order size and current studio queue, and we confirm your delivery date at booking.

Rush options are available for time-sensitive Amazon product launches. Contact us with your deadline and we will tell you exactly what is possible.

Do turnaround times change during peak season?

We prepare for Q4 and other peak e-commerce seasons, but during extreme load some services can take longer than usual. The delivery time we confirm at booking is the one we commit to.

Can I request revisions?

Yes. Every product photography order includes 2 free revision rounds covering retouching adjustments.

Full reshoots are not included, which is why we collect a detailed brief and your reference examples before shooting, so your images are right the first time.

What happens to my products after the shoot?

You choose. We can ship your products back (you cover return shipping), dispose of them free of charge, or store them free for 30 days after your images are finished.

Free disposal does not apply to dangerous goods, chemicals, or oversized items; those are discussed individually.

Can you store my products between shoots?

Yes. Product storage is free for 30 days after image delivery for items that together fit a 30 x 30 x 30 inch box.

After 30 days, extended storage is available for a small monthly fee. This is convenient for e-commerce sellers who reorder photography regularly or plan follow-up shoots.

Do you work with sellers outside the United States?

Yes. Artfoxlab works with Amazon and e-commerce sellers worldwide. As long as your product reaches our Sacramento, CA studio, we can photograph it.

Many international FBA sellers ship samples directly from their factory or freight forwarder to our studio, which saves a shipping leg. All customs procedures and import requirements are the seller's responsibility.

Pricing & Payment

How much does Amazon product photography cost?

At Artfoxlab, professional Amazon product photography starts at $14.90 per image for white background photos (orders of 50+; $19.90 under 50).

Flat lay photography starts at $19.90, lifestyle photography at $49.90, hand and foot model photos at $69.90, ghost mannequin at $79.90, and on-model photography at $149.90 per image. Amazon infographics are $89.90 per design, A+ Content is $349.90 per full set, and 360° spin videos are $149.90 per product. See the full price list on our pricing page.

Do you offer bulk discounts for large orders?

Yes. White background, color background, flat lay, and lifestyle product photography all drop to a lower per-image rate at 50 or more images; for example, white background photos drop from $19.90 to $14.90 per image.

For Amazon sellers with high-volume catalogs of 1,000+ images we provide individual pricing. See white background photography volume pricing.

How do you count images for volume pricing?

We count the total number of final images across your whole order, including all SKUs, colors, and variants. Pricing tiers are 0 to 50 images and 50+ images, with individual pricing for 1,000+ image projects.

What is included in your photo packages?

Our Amazon listing image packages cost less than ordering services separately. Basic ($199) includes 5 white background photos, 1 flat lay, 1 lifestyle photo, and 1 infographic, everything needed to launch one product listing.

Standard ($399) adds color background photos and doubles the creative images. Premium ($999) is a complete brand visual library: 10 white background photos, color, flat lay, and lifestyle images, a hand model shot, 3 infographics, and a full A+ Content set. Compare all three packages on our pricing page.

Is there a minimum order?

Yes, the minimum order is $50. There is no minimum image count, so you can combine any product photography services that reach that amount.

Are there any hidden fees?

No. The price we quote is the price you pay. Professional lighting, standard retouching, and marketplace compliance checks are included in every per-image rate.

The only extras are options you choose yourself, such as rush delivery, return shipping, or extended storage.

How do I pay?

We accept credit and debit cards, PayPal, and invoice payment.

Orders are split into two payments: a booking payment before you ship your products, and the balance when shooting is complete. Final images are delivered once your order is paid in full.

Can I cancel my order?

Yes, with conditions. Once your products have arrived at our studio, the booking payment is non-refundable.

You can still cancel any time before shooting starts, and the balance payment is never charged. Once shooting has started, the order can no longer be cancelled and the balance is due when shooting is complete.

Do your prices depend on product size?

Standard product photography prices cover items that fit a 30 x 30 x 30 inch box, which includes most e-commerce products. Larger items can absolutely be photographed but are quoted individually. See the oversized items question below.

Are my products insured while at your studio?

Default studio liability is $100 per contract. For high-value products, we can arrange additional insurance based on each item's declared value. Tell us at booking and we will include it in your photography quote.

Amazon & Marketplace Image Requirements

Do you follow Amazon image guidelines?

Yes. Every image we deliver meets Amazon's main image requirements, including a pure white background, correct product fill ratio, minimum resolution of 2,000px, and no text, logos, or props.

We also verify compliance with Walmart, Shopify, and Etsy image standards before delivery.

Which platforms do you create images for?

Artfoxlab creates product images for Amazon, Walmart, Shopify, Etsy, eBay, Target, and your own website or social media.

Every file is delivered marketplace-ready, and the same photo shoot can be used across all your sales channels because you receive the full-resolution files.

Will my main image pass Amazon moderation?

Yes. Our white background product photos are shot and retouched to a true RGB 255,255,255 white background with correct product fill ratio and resolution, exactly what Amazon's image moderation requires.

With 8+ years of experience and 3,000+ products photographed, compliance is checked on every order before delivery. Learn more about our white background product photography.

Will I receive high-resolution files?

Yes. We deliver high-resolution product images at 2,000 to 3,000px on the longest side, which enables Amazon's zoom function and meets the requirements of every major marketplace. Files arrive sized and ready to upload to your listings.

What file formats do you deliver?

Two formats are included by default: high-resolution JPEG, ready to upload to Amazon, Walmart, Etsy, or Shopify, and PNG when you need a transparent background for ads or your website.

Additional formats such as TIFF or layered files are available on request.

Who owns the images and how can I use them?

You do. Once your order is paid in full, you receive full ownership of your product photos and can use them anywhere: marketplace listings, your website, advertising, social media, and packaging.

Artfoxlab reserves the right to display selected images in our portfolio as work examples.

Do I need to confirm I have rights to the product?

Yes. By placing an order you confirm that you own the brand or have the rights to commission photography of the product. We do not knowingly photograph counterfeit goods.

Services & Studio Shoots

What product photography services do you offer?

Artfoxlab offers white background photography, color background photography, lifestyle photography, flat lay photography, hand and foot model photography, ghost mannequin photography, Amazon infographics, A+ Content design, and 360° spin videos, all from one U.S. studio for Amazon, Walmart, Shopify, and Etsy sellers.

Browse all our product photography services.

What is the difference between white background and lifestyle photos?

White background photos (from $14.90/image) are clean studio shots on pure white, required for Amazon main images. Lifestyle photos (from $49.90/image) show your product in a real scene with props and natural settings, used for secondary images, ads, and social media.

High-converting Amazon listings use both: white background to pass moderation and win the click, lifestyle to convert the shopper. Explore our lifestyle product photography service.

Do you provide props or styling?

For white background product photography, no props are needed; the focus is entirely on your product.

For lifestyle photography or styled shoots, we plan props, scenes, and styling with you during the quoting process, using real props in real studio scenes. See how our lifestyle photo shoots work.

Do you offer real models?

Yes, real human models, not AI renders. Hand and foot model photography ($69.90/image) shows scale and wearability for jewelry, watches, nail products, and accessories.

Full on-model photography ($149.90/image) covers apparel and fashion with styled shoots and high-end retouching.

Do you photograph clothing and apparel?

Yes, three ways: ghost mannequin photography ($79.90/image) for clean 3D garment shots, on-model photography ($149.90/image) with real models, and flat lay photography (from $19.90/image) for top-down styled compositions.

All apparel images meet Amazon and e-commerce marketplace standards.

Do you make product videos?

Yes. We produce 360° product spin videos ($149.90 per product): smooth, interactive multi-angle views that work on Amazon listings, increase shopper confidence, and reduce return rates.

What are Amazon infographics and do I need them?

Amazon infographics ($89.90 per design) are listing images with feature callouts, benefit icons, and comparison charts.

They answer buyer questions visually, which matters because most shoppers never read bullet points. For most products, 2-3 infographics in the image stack measurably improve listing conversion.

What is A+ Content and who can use it?

Amazon A+ Content ($349.90 for a full set of up to 7 modules) is the branded rich-media section below the bullet points on Amazon product pages. It requires Amazon Brand Registry.

Amazon reports A+ Content can lift conversion rates by up to 10%. We design the full module set ready to upload.

Can you match my brand style or existing photos?

Yes. Color background shoots are matched to your brand palette, and for lifestyle or catalog photography we follow your reference images and brand guidelines so new product photos blend seamlessly with your existing visuals.

Do you photograph every color and variant separately?

Yes, by default we shoot every variant, color, and model separately, so each listing shows the real product, which is what Amazon and buyers expect.

If you prefer color swaps or label changes done in retouching instead of separate shoots, request it before the shoot and we will discuss options.

Can you photograph perishable or fragile products?

Yes. We photograph food, supplements, cosmetics, liquids, aerosols, and similar e-commerce products.

Note that the studio is not responsible for expiry or damage that occurs during shipping, so plan transit times for temperature-sensitive products like chocolate or candles.

Can you photograph oversized items like furniture or bikes?

Yes, there is no hard size limit, but oversized products are quoted individually. This includes furniture, patio and outdoor items, bikes and e-bikes, golf carts, tents, and similar large products.

Standard pricing covers products that fit a 30 x 30 x 30 inch box; contact us with dimensions for anything bigger.

Are there products you do not photograph?

We photograph the vast majority of consumer products, and we do not decline anything by default. Some specialized or regulated product types simply require advance discussion for safety, legal, or logistics reasons.

If you are unsure about yours, contact us before shipping and we will confirm right away.

Are there products that need special arrangements?

A few categories are discussed and quoted individually before shipping: dangerous goods, chemicals, and items with large lithium batteries; oversized products; and high-value items such as jewelry worth over $1,000.

Contact us first and we will agree on handling, insurance, and logistics.

Do you edit photos I already have?

No. We only retouch images shot in our own studio, because quality control for marketplace-ready product photography starts with how the photo is taken.

Can you handle large catalogs?

Absolutely. We regularly photograph catalogs of dozens or hundreds of SKUs for Amazon and e-commerce sellers. Our studio workflow is built for consistency, so your product images look uniform whether you send us 5 products or 500.

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